FAQ - Frequently Asked Questions

Q) Do you sponor players/coaches/teams?

A) We are always looking to interact with and sponsor people in the hockey community, be it a player, team, coach, or influencer - Head through to the website and see some of our sponsored ROYAL Family. If you're interested, please fill out our sponsorship application form on our website and provide us with some more details so we can get back to you.

Q) What is the returns policy?

A) Please see our returns and warranty policy.

Q) What shipping options are available?

A) At this time, we offer deliveries based off of our website and click and collect at certain retailers who stock our product. Please log into the website and have a look when selecting ‘check out’.

Q) What are the international taxes, duties, etc., that I have to pay?

A) At this time, we offer deliveries within South Africa and if you are to order any products overseas then any/all shipping/international taxes will be for your own account. We will do our best to try and cater for more of our international market in the future. If you are looking at reaching out and are an international person then please do so and we may be able to assist.

Q) When will I receive my order?

A) Generally, one placed, an order may take within 2-4 business days to be delivered if within major cities and if outside those areas then around 3-5 business days, however, we do try and operate as fast as we can to get your product to you as soon as possible. If you even have any quetions then please reach out so we may be able to assist.

Q) Where are you located?

A) ROYAL hockey is based in Cape Town, South Africa and we have athletes playing with out sticks at various places across the world.

Q) How is the product made? Where do the materials come from?

A) We source most of our apparel and accessories products from South Africa and where we cannot source them, we work with some of the top manufacturers in across the globe who are world renowned for their quality and in working with some top level sports companies, ourselves included.

Q) How do I make sure I order the right size hockey stick?

A) At this time, we only stock field hockey sticks in size 36.5” and 37.5”, however, we are looking to stock more sizes in the future so keep a look out. A general rule of thumb is that if you are between 152cm (+-5 feet) and 173cm (+-5.7 feet) then a 36.5 stick will suit you best and if you’re taller than 174cm (+-5.7 feet) then a 37.5 stick will work best for you. Ultimately, it will always come down to he player's personal preference.

Q) What do I do if I never received my order?

A) We work with authorised and reputable delivery companies and if you believe this may be the case then please reach out to us and we can help track the whereabouts of your order.

Q) What do I do if I received a defective order?

A) If you believe there may be any issues with your received order then please feel free to contact us directly and we’ll be happy to help.

Q) How do I make changes to an order I’ve already placed?

A) If you would like to make any changes to your order before it has been shipped from our warehouse then please feel free to contact us directly and we will see where we may be able to assist. Please note that this will be time-sensitive and you should messaeg us as soon as you can as once the order has been shipped, we are limited in what we can do.

Q) How do I contact you if my question isn’t answered here?

A) Please reach out to us and we and see how we may be able to address your query. We are always happy to answer any questions you may have and love talking about anything hockey related.